Ticket brokers get tickets from season ticket holders, wholesalers, conventional public sales and advertising. The broker then sells you the ticket second-hand and charges an additional fee for his or her trouble and expense. Ticket brokers have a vast network of contacts so they can obtain tickets that are both hard to get and sold out. Reputable ticket brokers will guarantee ticket legitimacy, maintain an "office storefront" with contact information, whether it is an actual brick-and-mortar store or an online ticket agency with a good website, and strive to maintain good customer relations.

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